Manage your LuxID Pro account

What is a LuxID Pro account?

A LuxID Pro account is a LuxID Account that is managed or provisioned by an organisation (such as your employer). Your organisation's administrator may control certain aspects of your account, and some settings may differ from a standard personal LuxID Account.

How do I know if I have a LuxID Pro account?

When you are signed in at account.luxid.lu (opens in a new tab), an organisation-managed account shows a banner at the top of the page: "Your account is managed by your organisation. Some settings may not be available."

How LuxID Pro accounts differ from personal accounts

When your LuxID Account is managed by an organisation, you may notice the following differences:

Password management

Your organisation's administrator may enforce specific password policies. In some cases, you may not be able to change your password directly from your account settings. If you need to reset your password, contact your organisation's administrator.

Email address

Your email address may be assigned by your organisation and may not be changeable from your account settings. Contact your administrator if you need to update it.

Security settings

Your organisation may enforce specific security requirements, such as mandatory 2-Step Verification. These settings may not be changeable by you individually.

Available features

Some LuxID features may be enabled or disabled by your organisation's administrator based on the organisation's policies.

Deleting the account

A LuxID Pro account is deleted or deprovisioned by your organisation, not from your own settings. If the account should be closed, contact your administrator.

Managing your LuxID Pro account

Even with an organisation-managed account, you can typically:

• Sign in to LuxID Partner services using "Sign in with LuxID"
• Review your personal information under LuxID Account (opens in a new tab) > Account
• View your connected applications under Applications
• Manage 2-Step Verification methods (if permitted by your organisation) under Security

To access your account settings, sign in at account.luxid.lu (opens in a new tab).

Using LuxID for personal purposes

A LuxID Pro account belongs to your organisation - you cannot detach it or "leave" the organisation to turn it into a personal account. If you want to use LuxID for your own private purposes, create a separate, personal LuxID Account with your own email address. You manage that personal account entirely yourself, independently of your organisation.

Need help?

For issues with your LuxID Pro account:

• Account settings controlled by your organisation - Contact your organisation's administrator.
• General LuxID issues - Contact LuxID support.