Change your LuxID Account name and other info

Change your name and personal information

You can update your name and other personal details in your LuxID Account. LuxID Partners may request this information when you sign in to their service for the first time.

All personal information fields are optional from LuxID's point of view, but some LuxID Partners may require certain details to work properly. See Manage your information for more details.

Verified information must be edited at the source

Some details may have been verified through a trusted source - for example LuxTrust. To keep their verified status, LuxID locks these fields: you can still see them, but you cannot change them here. If a verified detail is incorrect, you must correct it with the source that verified it. The corrected value then flows back to LuxID.

The same applies with LuxID Pro: when LuxID receives your details from your organisation's federated identity provider, those details are treated as verified by that external source. They are locked in your LuxID Account and must be corrected with your organisation's identity provider, not here.

Edit your name

1. Sign in to your LuxID Account (opens in a new tab).
2. Go to Account > Personal Information.
3. Click Given name or Surname.
4. Update your first name and/or last name.
5. Click Save.

You can change your name as many times as you want. After you change your name, it may take a short time to update across LuxID Partner services.

Edit your birthday

1. Go to your LuxID Account (opens in a new tab).
2. Go to Account > Personal Information.
3. Click Date of Birth.
4. Enter or update your birthday.
5. Click Save.

Your date of birth is optional. Some LuxID Partners may request it - for example, to verify your eligibility for age-restricted services.

Edit your gender

1. Go to your LuxID Account (opens in a new tab).
2. Go to Account > Personal Information.
3. Click Gender.
4. Select or update your gender.
5. Click Save.

Change your password

1. Sign in to your LuxID Account (opens in a new tab).
2. Go to Security > Connection methods > Password.
3. Enter your current password to confirm your identity.
4. Enter your new password and confirm it.
5. Click Save.

tip

Use a strong, unique password that you do not use for other accounts. See Create a strong password. If you have forgotten your current password, you can reset it at the password reset page (opens in a new tab).

Using a password manager? Make sure your password manager updates the saved password for LuxID.