How to retrieve your data
Your right to data portability
Under the GDPR, you have the right to receive a copy of the personal data that LuxID holds about you in a structured, commonly used, and machine-readable format. This is known as the right to data portability.
Retrieving your data does not delete it from LuxID. If you want to delete your data, see Delete your LuxID Account.
What data can you retrieve?
Your data export includes all the personal data stored in your LuxID Account, such as:
- Your personal information (name, email address, phone number, date of birth)
- Your preferences, such as your preferred language
- Your security settings and authentication history
- Your consent records (which partner services you authorised and what data you agreed to share)
- Your account activity logs
How to request your data
A self-service export from your account is not available yet - we plan to add it in the future. For now, to get a copy of your data, submit a request to POST Luxembourg's Data Protection Officer (DPO) at privacy@post.lu - the single point of contact for GDPR requests.
You do not need to choose which data you want: LuxID provides all the personal data it holds about you. The data is delivered as an Excel file, or as a CSV file if you prefer.
What to expect
- LuxID will process your request and contact you by email when your data is ready.
- Requests are processed within the timeframe required by applicable law (typically within one month).
- If your request is complex or involves a large amount of data, the processing time may be extended by up to two additional months. You will be informed of any extension.
Data security
The copy of your data may contain sensitive personal information. Handle it carefully:
- Keep it on a secure, personal device.
- Do not share the file with others unless you intend to.
- Delete the file from your device when you no longer need it.
Data you have deleted
If you previously deleted data from your LuxID Account, that data will not be included in your export. Data that has been permanently deleted from LuxID systems cannot be recovered.
Common questions
Can I retrieve data that partner services hold about me?
No. LuxID can only provide data stored in your LuxID Account. For data held by partner services, contact each service directly. They have their own data access procedures under the GDPR.
What if I cannot find the data I am looking for?
If the data you need is not available through the tools described above, contact POST Luxembourg's Data Protection Officer at privacy@post.lu and describe what you are looking for. You can also contact the CNPD (opens in a new tab) if you believe your data access rights have not been respected.