Account recovery
If you have lost access to your LuxID Account, this section will guide you through the recovery process. Whether you have forgotten your password, lost your second-factor device, or suspect your account has been compromised, you will find step-by-step instructions to regain control. Acting quickly is important to protect your data and prevent further unauthorised access.
Most people need one of two pages: How to recover your LuxID Account, the full walkthrough for forgotten passwords, lost email access, and 2-Step Verification lockouts, or Can't sign in to your LuxID Account, a quick triage list to identify what is blocking you.
In this section
How to recover your LuxID Account
Steps to recover your LuxID Account if you forgot your password or lost access.
Tips to complete account recovery steps
Helpful tips for successfully completing the LuxID Account recovery process
Secure a compromised LuxID Account
Steps to detect suspicious activity and secure a compromised LuxID Account
Recover a recently deleted LuxID Account
A deleted LuxID Account cannot be recovered. What that means for your data, and how to start using LuxID again.
Why your account recovery request is delayed
Why an account recovery request handled by LuxID support can take time, and how to avoid delays
Change or reset your password
How to change your LuxID password, or reset it if you have forgotten it
Can't sign in to your LuxID Account
Troubleshooting steps when you cannot sign in to your LuxID Account