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Version 1.2In review

Can't sign in to your LuxID Account

If you cannot sign in to your LuxID Account, select the issue that most closely applies to you and follow the instructions to get back in. This page is a quick triage list; for the full recovery walkthrough, see How to recover your LuxID Account.

You forgot your password​

Go to the LuxID password reset page (opens in a new tab) and follow the instructions to reset your password.

For more details, see Change or reset your password.

You forgot the email address you use to sign in​

Your email address is your LuxID identifier. Check your email inboxes for previous messages from notification@msg.luxid.lu to find which address you used.

You know your email and password, but you can't sign in​

  • Make sure you are entering the correct email address and password. Pay attention to typos, uppercase and lowercase letters.
  • Clear your browser cache and cookies, then try again.
  • Try signing in from a different browser or device.
  • If you still cannot sign in, contact LuxID support.

You think someone else is using your account​

Follow the steps to secure a compromised LuxID Account.

You're having trouble with 2-Step Verification​

First, do you have a passkey on another device? If you set up a passkey on another device you still have - your laptop, tablet, or another phone - you can use it to sign in without your lost second-factor device. Try this before anything else.

If you have lost access to your second-factor device (such as your phone) and have no other way to sign in, contact LuxID support for assistance. See What to do if you've lost your 2-Step Verification device for the full recovery steps.

You can't sign in from a third-party service​

If you are having trouble signing in to a third-party service using "Sign in with LuxID", try signing in directly at account.luxid.lu (opens in a new tab) first to confirm your LuxID Account works. If you can sign in directly but not through the third-party service, the issue may be on the third party's side. Contact the third-party service for further help.

Your account is not yet activated​

If you created a LuxID Account but never activated it, you can resend the activation email (opens in a new tab).

Updated 2026-07-03
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