Change or reset your password

Your LuxID Account password is used to sign in to all LuxID Partner services. You can change it at any time for security, or reset it if you have forgotten it.

Managed by an organisation?

If your LuxID Account is provided by your organisation (LuxID Pro), your administrator may control your password. If you cannot change or reset it here, contact your administrator. See Manage your LuxID Pro account.

Change your password

If you know your current password and want to update it:

1. Sign in to your LuxID Account at login.luxid.lu (opens in a new tab).
2. Go to account.luxid.lu (opens in a new tab) > Security > Password.
3. Enter your current password to confirm your identity.
4. Enter your new password and confirm it.
5. Click Save.

Choose a strong, unique password that you have not used before. For tips, see Create a strong password.

Using a password manager?

Make sure your password manager updates the saved password for LuxID. If it does not sync the change, you may be locked out on other devices where the old password is still stored.

Reset your password

If you have forgotten your password or cannot sign in:

1. Go to the password reset page (opens in a new tab), or click Forgot password? on the LuxID sign-in page.
2. Enter the email address associated with your LuxID Account.
3. LuxID sends a password reset link to your email address.
4. Open the reset link and choose a new password. You will be asked to type it twice to confirm.

If you do not receive the reset email:

• Check your spam or junk mail folder, and make sure your mailbox is not full.
• Make sure you are entering the correct email address (the one you use as your LuxID identifier).
• Add notification@msg.luxid.lu to your contacts, then wait a few minutes and try again.

When to change your password

Consider changing your LuxID password if:

• You suspect someone else may know it.
• You used the same password on another service that was involved in a data breach.
• You received a security alert from LuxID about unusual activity.
• It has been a long time since you last updated it.

Still cannot sign in?

If you have reset your password but still cannot sign in, see Can't sign in to your LuxID Account, or contact LuxID support.

Keep your account secure

Changing your password works best alongside other measures. Make sure you also have 2-Step Verification enabled for the strongest protection.