Tips to complete account recovery steps

If you cannot sign in, follow these steps to try to get back into your LuxID Account:

1. Go to the LuxID password reset page (opens in a new tab).
2. As you complete the steps, use as many of the tips below as you can.

Use a familiar device and location

If possible:

• Use a computer, phone, or tablet where you frequently sign in.
• Use the same browser (such as Chrome, Firefox, or Safari) that you usually use.
• Be in a location where you usually sign in, such as at home or at work.

Be exact with your password

Details matter, so avoid typos and pay attention to uppercase and lowercase letters.

If you are asked for the last password you remember, enter the most recent one you recall.

• If you do not remember your last password: Use a previous one that you do remember. The more recent it was, the better.
• If you cannot confidently recall any previous passwords: Take your best guess.

Check your email for messages from LuxID

Important

LuxID never asks for your password or verification codes over email, phone, or message. Only enter your password at login.luxid.lu (opens in a new tab).

If you expected an email from LuxID but cannot find it, check your spam or junk folder for messages from notification@msg.luxid.lu and make sure your mailbox is not full.

What if I still can't sign in?

Contact LuxID support for further assistance.