Account security
Keeping your LuxID Account secure is essential. This section covers how to set a strong password, enable 2-Step Verification, use passkeys, recognise suspicious activity, and protect your account across the apps you connect it to.
Quick security checklist
A few habits protect your account the most:
- Use a strong, unique password, stored in a password manager.
- Turn on 2-Step Verification - ideally a passkey or an authenticator app.
- Keep your software up to date, and use a private browsing window when signing in on a device that is not yours.
- Review the apps connected to your account and remove any you no longer use.
- Act on security alerts - if you do not recognise a sign-in, change your password and contact support.
For the full step-by-step guide, see Make your account more secure.
In this section
Check you're on a genuine LuxID page
Confirm you are on a real LuxID page before typing your password or code - check the address and connection, and let your password manager help.
Recognise legitimate LuxID messages
How to verify that an email, SMS, or phone call is genuinely from LuxID and not a phishing attempt.
Make your account more secure
Steps and recommendations to strengthen the security of your LuxID Account
2-Step Verification
How to set up and use 2-Step Verification on your LuxID Account
Passkeys
What passkeys are, how they work with LuxID, and how to set them up for passwordless sign-in.
Link your digital ID to your LuxID Account
How to link an eIDAS-compatible digital identity (via LuxTrust) to your LuxID Account for identity verification
Forget a remembered device
Review the devices LuxID remembers for faster sign-in, and forget any you no longer use or recognise.
Suspicious activity
How to investigate and respond to suspicious activity on your LuxID Account