77 docs tagged with "for-end-users"

How to set up and use 2-Step Verification on your LuxID Account

Fix common 2-Step Verification issues including time sync problems and incorrect codes

How LuxID uses your legal name and how to update it

Accessibility features available in LuxID and how to use them.

Activity controls, data download, deletion, and GDPR rights.

Steps to regain access if locked out, compromised, or forgotten credentials.

Passwords, 2-Step Verification, passkeys, suspicious activity, and keeping your LuxID Account secure.

Minimum age requirements for creating and managing a LuxID Account

How to protect yourself from losing access to your LuxID Account by setting up multiple sign-in options.

Troubleshooting steps when you cannot sign in to your LuxID Account

How to change your LuxID password, or reset it if you have forgotten it

How to add, update, or remove phone numbers and control how they are used

How to change the display language and preferences for LuxID services on the web

How to update your name and other personal information on your LuxID Account.

How to set or remove a username on your LuxID Account.

How to check whether you already have a LuxID Account

Confirm you are on a real LuxID page before typing your password or code - check the address and connection, and let your password manager help.

Solutions for common login issues including browser problems and 2-Step Verification

Solutions for common issues encountered during LuxID Account registration

How to reach LuxID support if you need help with your account.

Step-by-step instructions to create a new LuxID Account

Tips for creating a strong and secure password for your LuxID Account

How to delete your LuxID Account and what happens to your data

Common error messages you may see on LuxID, what each one means, and how to resolve it.

How to find, retrieve, and delete data stored in your LuxID Account

On macOS the Firefox Relay extension can make Firefox crash on LuxID pages. Disable the extension or use another browser while we work on a fix.

Troubleshooting common issues - login problems, blocked accounts, 2-Step Verification.

Troubleshoot problems with Sign in with LuxID and third-party data access

Review the devices LuxID remembers for faster sign-in, and forget any you no longer use or recognise.

Answers to frequently asked questions about LuxID Accounts, grouped by topic: getting started, signing in, security, multiple accounts, apps, and privacy.

First steps with your LuxID Account - creating, securing, and setting up.

Good-to-know topics for LuxID users: age requirements, policies, password managers, browser requirements, and other background details.

Whether you can have several LuxID Accounts, why each one needs its own email, why accounts cannot be merged, and why teams should not share an account.

What LuxID shares with apps when you use Sign in with LuxID, how an app may use your data, and how you stay in control.

Steps to recover your LuxID Account if you forgot your password or lost access.

How to request a copy of the personal data LuxID holds about you - handled under the GDPR by LuxID's Data Protection Officer.

How to take and send screenshots when contacting LuxID support

What happens to inactive LuxID Accounts and the inactivity policy

Current known issues that can affect LuxID sign-in, with temporary workarounds while we work on a fix.

How to link an eIDAS-compatible digital identity (via LuxTrust) to your LuxID Account for identity verification

Help with your LuxID Account: getting started, managing your account, security, privacy, recovery, and troubleshooting.

How to control what activity and data is saved to your LuxID Account

How LuxID uses verification methods to prevent spam and abuse during account creation

Steps and recommendations to strengthen the security of your LuxID Account

How to add, update, and remove postal addresses in your LuxID Account.

Choose which email addresses to use for signing in, recovery, and receiving information

How to view and update your personal information in your LuxID Account.

Settings, personal info, preferences, and account configuration.

Differences and settings for LuxID Pro accounts managed by an organisation

Keep your personal information up to date and review or remove your connections to LuxID partner services

What passkeys are, how they work with LuxID, and how to set them up for passwordless sign-in.

What password managers are, how they work with LuxID, and how to troubleshoot common issues.

How to identify legitimate LuxID messages and avoid phishing or smishing attacks

How to verify that an email, SMS, or phone call is genuinely from LuxID and not a phishing attempt.

A deleted LuxID Account cannot be recovered. What that means for your data, and how to start using LuxID again.

Steps to detect suspicious activity and secure a compromised LuxID Account

Security checklist for new LuxID Account owners to protect their account

Set, change, or reset your LuxID password

How to safely sign in to your LuxID Account on public or borrowed devices

What Sign in with LuxID is, how to use it, what data is shared, and how to review or remove your app connections.

Resources for managing your LuxID sign-in preferences and settings

What to do if someone changed your LuxID Account password without your permission

Fix issues with staying signed in or being unexpectedly signed out of your account

How to investigate and respond to suspicious activity on your LuxID Account

What to do when you are temporarily blocked from logging in due to security measures

Helpful tips for successfully completing the LuxID Account recovery process

What to do if you receive password reset emails you did not request

How to use passwords and passkeys across devices for signing in to LuxID

Sign in with LuxID, share data with apps, and manage or remove third-party connections to your LuxID Account.

How to verify your LuxID Account using email and phone verification

Learn what a LuxID Account is and how it gives you access to LuxID partner services

How to recover access to your account if you lost your 2-Step Verification device

What an app can ask for when you sign in with LuxID, including verified facts confirmed with a simple yes or no without revealing the underlying data.

Why JavaScript, sessionStorage, and cookies are required for LuxID to function

Why LuxID may block your account for security, and how to get it unblocked

Why an account recovery request handled by LuxID support can take time, and how to avoid delays

Overview of your data protection rights under GDPR as a LuxID Account holder, with links to the underlying regulation articles.