Accessibility settings
Accessibility features available in LuxID and how to use them.
25 docs tagged with "guide"
View all tagsAvoid getting locked out
How to protect yourself from losing access to your LuxID Account by setting up multiple sign-in options.
Change or reset your password
How to change your LuxID password, or reset it if you have forgotten it
Change the phone number on your account and how it's used
How to add, update, or remove phone numbers and control how they are used
Change your language and preferences on the web
How to change the display language and preferences for LuxID services on the web
Change your LuxID Account name and other info
How to update your name and other personal information on your LuxID Account.
Check you're on a genuine LuxID page
Confirm you are on a real LuxID page before typing your password or code - check the address and connection, and let your password manager help.
Create a LuxID Account
Step-by-step instructions to create a new LuxID Account
Forget a remembered device
Review the devices LuxID remembers for faster sign-in, and forget any you no longer use or recognise.
How to recover your LuxID Account
Steps to recover your LuxID Account if you forgot your password or lost access.
How to retrieve your data
How to request a copy of the personal data LuxID holds about you - handled under the GDPR by LuxID's Data Protection Officer.
How to send us screenshots
How to take and send screenshots when contacting LuxID support
Make your account more secure
Steps and recommendations to strengthen the security of your LuxID Account
Manage your addresses in your LuxID Account
How to add, update, and remove postal addresses in your LuxID Account.
Manage your email addresses
Choose which email addresses to use for signing in, recovery, and receiving information
Manage your information
How to view and update your personal information in your LuxID Account.
Passkeys
What passkeys are, how they work with LuxID, and how to set them up for passwordless sign-in.
Password managers
What password managers are, how they work with LuxID, and how to troubleshoot common issues.
Recognise legitimate LuxID messages
How to verify that an email, SMS, or phone call is genuinely from LuxID and not a phishing attempt.
Secure a compromised LuxID Account
Steps to detect suspicious activity and secure a compromised LuxID Account
Set or change your password
Set, change, or reset your LuxID password
Sign in on a device that's not yours
How to safely sign in to your LuxID Account on public or borrowed devices
Sign in with LuxID
What Sign in with LuxID is, how to use it, what data is shared, and how to review or remove your app connections.
Stay signed in or signed out of your LuxID Account
Fix issues with staying signed in or being unexpectedly signed out of your account
Use passwords and passkeys across your devices
How to use passwords and passkeys across devices for signing in to LuxID