23 docs tagged with "troubleshooting"

Fix common 2-Step Verification issues including time sync problems and incorrect codes

Troubleshooting steps when you cannot sign in to your LuxID Account

How to check whether you already have a LuxID Account

Solutions for common login issues including browser problems and 2-Step Verification

Solutions for common issues encountered during LuxID Account registration

How to reach LuxID support if you need help with your account.

Common error messages you may see on LuxID, what each one means, and how to resolve it.

On macOS the Firefox Relay extension can make Firefox crash on LuxID pages. Disable the extension or use another browser while we work on a fix.

Troubleshooting common issues - login problems, blocked accounts, 2-Step Verification.

Troubleshoot problems with Sign in with LuxID and third-party data access

How to take and send screenshots when contacting LuxID support

Current known issues that can affect LuxID sign-in, with temporary workarounds while we work on a fix.

How to identify legitimate LuxID messages and avoid phishing or smishing attacks

What to do if someone changed your LuxID Account password without your permission

Fix issues with staying signed in or being unexpectedly signed out of your account

How to investigate and respond to suspicious activity on your LuxID Account

What to do when you are temporarily blocked from logging in due to security measures

Helpful tips for successfully completing the LuxID Account recovery process

What to do if you receive password reset emails you did not request

How to recover access to your account if you lost your 2-Step Verification device

Why JavaScript, sessionStorage, and cookies are required for LuxID to function

Why LuxID may block your account for security, and how to get it unblocked

Why an account recovery request handled by LuxID support can take time, and how to avoid delays