Fix a problem
Running into an issue with your LuxID Account? This section provides troubleshooting guides for the most common problems, including login failures, blocked accounts, and 2-Step Verification errors. Start here to find a solution before contacting support.
In this section
Common signup problems and solutions
Solutions for common issues encountered during LuxID Account registration
Check for an account that exists
How to check whether you already have a LuxID Account
Common login problems with your LuxID Account
Solutions for common login issues including browser problems and 2-Step Verification
Stay signed in or signed out of your LuxID Account
Fix issues with staying signed in or being unexpectedly signed out of your account
Temporarily cannot log in to LuxID
What to do when you are temporarily blocked from logging in due to security measures
Why LuxID blocked my account
Why LuxID may block your account for security, and how to get it unblocked
2-Step Verification is not working
Fix common 2-Step Verification issues including time sync problems and incorrect codes
What to do if you've lost your 2-Step Verification device
How to recover access to your account if you lost your 2-Step Verification device
Someone changed your password
What to do if someone changed your LuxID Account password without your permission
Receiving messages from LuxID
How to identify legitimate LuxID messages and avoid phishing or smishing attacks
Unrequested password reset messages
What to do if you receive password reset emails you did not request
How to send us screenshots
How to take and send screenshots when contacting LuxID support
Error messages and what to do
Common error messages you may see on LuxID, what each one means, and how to resolve it.
Contact LuxID support
How to reach LuxID support if you need help with your account.