Check for an account that exists

Check if you already have a LuxID Account

If you are not sure whether you already have a LuxID Account, use the password-reset flow and follow the instructions sent to you.

1. Go to the password reset page (opens in a new tab).
2. Enter the email address you think you used when you created your account.
3. Follow the instructions in the message you receive to set a new password and sign in. Check your spam or junk folder and make sure your mailbox is not full.

If you are not certain which email address you used, try the ones you use most often.

If you are certain you had an account but still cannot get back in, contact LuxID support.

If you have more than one account

If you discover you created more than one LuxID Account (for example on two similar email addresses), each one is a separate account with its own data and connections. Sign in to the one you want to keep. To get rid of an account you no longer use, sign in to it and delete it. LuxID Accounts cannot be merged.