Stay signed in or signed out of your LuxID Account

Stay signed in

If LuxID keeps signing you out unexpectedly, try the following steps:

1. Make sure cookies are enabled in your browser. Some antivirus or privacy software may delete cookies automatically.
2. Clear your browser cache. Note: Clearing cookies will also remove saved settings for other websites you have visited.
3. Update your browser to the latest version.
4. Check browser extensions. Some privacy or security extensions may interfere with staying signed in. Try disabling them temporarily.
5. Avoid private/incognito mode. Sessions in private browsing windows are not preserved after the window is closed.

Stay signed out

When you sign in to your LuxID Account on a LuxID Partner application, you will stay signed in until you explicitly sign out or your session expires.

If you are using a public computer or someone else's device:

1. Use your browser's private or incognito mode.
2. When you are done, close all private browsing windows. You will be automatically signed out.
3. If you did not use private mode, make sure to sign out manually before leaving the device.

Sign out of a device you no longer have access to

If you signed in on a device that you no longer have access to (for example, a lost phone or a borrowed computer):

1. Change your LuxID password immediately at the password reset page (opens in a new tab).
2. Sign in to your LuxID Account (opens in a new tab) and review your security settings under Security.
3. If you need further help, contact LuxID support.

Tips for shared devices

• Never save your LuxID password in a browser on a shared or public device.
• Always sign out when you are finished.
• Consider using a password manager on your personal devices only. See Password managers for recommendations.